Always here for you

Our multilingual team is available across Europe to answer all your questions.

By phone

Mon–Fri 8:30–19:00 · Sat 9:00–18:00
Standard call rates · No surcharge

By email

Fill in the form — we reply within 24 business hours in your language.

contact@lunoa-bank.com

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Find us on Facebook and Instagram
Mon–Fri 8:30–19:00

Contact form

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We reply in English, French, German, Spanish, Portuguese and more.

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Quick help

Frequently asked questions

Visit our website or download the Lunoa app. You'll need a valid government-issued ID. The process takes under 5 minutes and your IBAN is available immediately.

Lunoa supports EUR, GBP, CHF, SEK, NOK, DKK, PLN and more. Exchange rates are displayed transparently before each transaction.

Yes. Lunoa is a regulated payment institution. Customer funds are held in segregated accounts under applicable European e-money regulations.

Absolutely — Lunoa Mastercard cards are accepted in 210+ countries. Foreign exchange fees vary by card; Lunoa Metal has zero foreign fees worldwide.

Instantly via the Lunoa app under "My cards → Block card", or by calling our 24/7 emergency line.

View full FAQ